Shop Policies

There is nothing we love more than a happy customer. If you are unhappy with your Yū|Mono purchase for any reason, please reach out to us so we can make things right.

Returns and exchanges

Contact us within 14 days of delivery to request a return; please do not send returns without prior approval
Please include receipt and order number with return
Returns must be in new and unworn condition
If you feel we have sent the wrong piece, please contact us
Once a return is approved, refund will be issued less return shipping. Please allow up to 10 days for return processing.
We do note offer price adjustments on previous purchases
Custom orders, international orders, and sale items are final sale

If you have any questions, please contact us before placing an order.

Domestic Shipping

We currently offer domestic shipping via USPS

Standard Shipping via USPS First Class Mail
Priority Shipping via USPS Priority Mail

Please note, Standard shipping does not include insurance. To insure your order, please select Priority or enable Route Shipping Insurance at checkout (recommended for larger orders)

International Shipping

We currently offer international shipping via UPS

International customers are responsible for all customs fees. If you are concerned about the fee, please check what your country charges before ordering. International orders are finals sale.
We strongly recommend enabling Route Shipping Insurance at checkout for all international orders

Though we will continue to assist you in any way possible, we are not responsible for packages once they are in transit. Please ensure address is correct and destination is secure and able to receive packages. For lost, delayed, or missing packages, please direct inquiries to Route (if applicable) or shipping service.

Production time

In stock items will ship within 2-3 business days, but due to the handmade nature of our jewelry, certain items may require a longer lead time. Pieces requiring longer production times will be noted in product details
Need something by a certain date? Please do not hesitate to contact us so we can do our best to accommodate rush orders. Life happens--let us help you make sure you have your special piece when you need it.

Warranty

We offer a one year limited warranty on all pieces purchased through the Yū|Mono website. Reasonable repair or replacement requests will be covered by Yū|Mono during this period, beginning at purchase date.