Shop Policies

There is nothing we love more than a happy customer. If you are unhappy with your Yū|Mono purchase for any reason, please reach out to us so we can make things right.


Returns and exchanges

  • Contact us within 7 days; please do not send returns without confirming return with shop
  • Please include receipt and order number with return
  • Returns must be in new and unworn condition
  • Buyer is responsible for return shipping, shop is not responsible for returns lost in the mail, so include tracking info
  • If you feel we have sent the wrong piece/size, please contact us
  • All 14k gold pieces and all rings are subject to 15% restocking fee
  • Custom orders are final sale

If you have any questions, please contact us before placing an order.


Rings

  • Please double check your ring size before placing an order
  • Half and quarter sizes may be available, depending on style
  • If you feel we have incorrectly sized your ring, please contact us immediately upon receiving your order so we can correctly resize your ring for free
  • If your ring needs to be resized for any other reason, we will happily adjust your ring to the correct size for a $20 resizing fee plus shipping.

Shipping

  • We currently offer FREE domestic shipping via USPS First Class Mail
  • We offer three methods for both domestic and international shipping
    • Please note, First Class (free domestic shipping) does not include insurance. To insure your order, please select either Priority of Priority Express (recommended for larger orders)
    • International customers are responsible for all customs fees. If you are concerned about the fee please check what your country charges before ordering.
  • Please note, we are not responsible for packages once they have been marked as delivered by USPS and the tracking has been completed. 

Production time

  • We pride ourselves on the fact that each Yū|Mono piece has been produced by human hands
  • Given the handmade nature of each piece, production time may be a bit slower than traditional retailers. Please allow up to 2 weeks for most pieces. Pieces requiring longer production times will be noted in product details
  • Need something by a certain date? Please do not hesitate to contact us so we can do our best to accommodate rush orders. Life happens--let us help you make sure you have your special piece when you need it.