There is nothing we love more than a happy customer. If you are unhappy with your Yū|Mono purchase for any reason, please reach out to us so we can make things right.
Returns and exchanges
- Contact us within 7 days; please do not send returns without confirming return with shop
- Please include receipt and order number with return
- Returns must be in new and unworn condition
- Buyer is responsible for return shipping, shop is not responsible for returns lost in the mail, so include tracking info
- If you feel we have sent the wrong piece/size, please contact us
- All 14k gold pieces and all rings are subject to 15% restocking fee
- Custom orders, international orders, and sale items are final sale
If you have any questions, please contact us before placing an order.
- Please double check your ring size before placing an order
- Half and quarter sizes may be available, depending on style
- If you feel we have incorrectly sized your ring, please contact us immediately upon receiving your order so we can correctly resize your ring for free
- If your ring needs to be resized for any other reason, we will happily adjust your ring to the correct size for a $20 resizing fee plus shipping.
- We currently offer FREE domestic shipping over $150 via USPS First Class Mail
- We offer three methods for both domestic and international shipping
- Please note, First Class (free domestic shipping) does not include insurance. To insure your order, please select either Priority of Priority Express (recommended for larger orders)
- International customers are responsible for all customs fees. If you are concerned about the fee please check what your country charges before ordering. International orders are finals sale.
- Please note, we are not responsible for packages once they have been marked as delivered by USPS and the tracking has been completed.
- We pride ourselves on the fact that each Yū|Mono piece has been produced by human hands
- Given the handmade nature of each piece, production time may be a bit slower than traditional retailers. Please allow up to 2 weeks for most pieces. Pieces requiring longer production times will be noted in product details
- Need something by a certain date? Please do not hesitate to contact us so we can do our best to accommodate rush orders. Life happens--let us help you make sure you have your special piece when you need it.