There is nothing we love more than a happy customer. If you are unhappy with your Yū|Mono purchase for any reason, please reach out to us so we can make things right.
Returns and exchanges
- Contact us within 7 days to set up a return; please do not send returns without confirming return with shop
- Please include receipt and order number with return
- Returns must be in new and unworn condition
- If you feel we have sent the wrong piece, please contact us
- Once a return is approved, refund will be issued less return shipping. Please allow up to 10 days for return processing.
- Custom orders, international orders, and sale items are final sale
If you have any questions, please contact us before placing an order.
- We currently offer domestic shipping via USPS
- Standard Shipping via USPS First Class Mail
- Priority Shipping via USPS Priority Mail
- Please note, Standard shipping does not include insurance. To insure your order, please select Priority or enable Route Shipping Insurance at checkout (recommended for larger orders)
- We currently offer international shipping via UPS
- International customers are responsible for all customs fees. If you are concerned about the fee, please check what your country charges before ordering. International orders are finals sale.
- We strongly recommend enabling Route Shipping Insurance at checkout for all international orders
- Given the handmade nature of each piece, production time may be a bit slower than traditional retailers. Please allow up to 2-4 weeks for most pieces. Pieces requiring longer production times will be noted in product details
- Need something by a certain date? Please do not hesitate to contact us so we can do our best to accommodate rush orders. Life happens--let us help you make sure you have your special piece when you need it.